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9644 Views 4 Replies Latest reply: Oct 6, 2008 3:52 AM by zman RSS
Rookie 6 posts since
Oct 3, 2008

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Oct 3, 2008 9:46 AM

agent on citrix server

I searched this forum with no luck

i need this question answered

i was told that server agent should not be installed on citix server because "somthing " will make the CPU run at 100%

i forget were i got that from and what the "somthing" is

can anyone answer this for me please? 

  • RickS SupportEmployee 16 posts since
    Jan 4, 2008

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    Re: agent on citrix server

    I believe you're thinking of softmon.exe.  It is part of our standard agent, so the agent itself is not designed to be installed on Citrix.

  • MarXtar SSMMVPGroup 2,050 posts since
    Jul 2, 2008

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    2. Oct 6, 2008 12:38 AM (in response to RickS)
    Re: agent on citrix server

    You can install the agent but just make sure you disable the software monitorng service to avoid this problem.

     

    Mark Star - MarXtar LANDesk Enhancements

    Home of Power State Notifier & Wake-On-WAN for LANDesk

     

  • phoffmann SupportEmployee 2,643 posts since
    Dec 11, 2007

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    Re: agent on citrix server

    It's nothing to do with server vs client agent - both include SOFTMON by default. The problem is resolved in the method described my Mark Star.

     

    To add a bit of detail - this is what happens:

    For every user that connects, a new instance of SOFTMON is launched. This is only something seen on Citrix servers, and is down to the way that Citrix works.

     

    This means that for - say - 10 users connecting you will have 10 instances of SOFTMON running - since an instance of SOFTMON eats ca. 25 MB of memory, that'd be ca. 250 MB of memory gone. With 40 users, you'd be approaching 1 GB. So this is something that you should be mindful of, if you're installing the LANDesk agent on a Citrix server.

     

    Either configure SOFTMON in such a fashion that it doesn't monitor anything, or set the service to disabled.

     

    Paul Hoffmann

    LANDesk EMEA Technical Lead

  • zman Master 3,277 posts since
    Dec 14, 2007

    Has received 9 of 9 achievements.
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    4. Oct 6, 2008 3:52 AM (in response to phoffmann)
    Re: agent on citrix server

    Here is a doc on how to remove the service http://community.landesk.com/support/docs/DOC-2553 in case you need to do it programmatically.

    "C:\Program Files\LANDesk\LDClient\softmon.exe" /remove

     

    Also if you feel that this is something your shop needs in the product, enter an ER for this feature to work under Citrix.

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