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7171 Views 4 Replies Latest reply: Nov 17, 2008 9:49 AM by aj-mcc RSS
Rookie 5 posts since
Feb 1, 2008

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Nov 14, 2008 3:08 PM

LDAV disabled

Since upgrading the core to 8.8 & SP2, LDAV service will not start on the clients.  I have upgrade several clients to 8.8 & SP2, ... removeav, ...installav; LDAV service still will not start.

 

All help is appreciated.

  • Dave Holland SupportEmployee 828 posts since
    Jan 8, 2008

    Has received 9 of 9 achievements.
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    1. Nov 17, 2008 9:01 AM (in response to aj-mcc)
    Re: LDAV disabled

    Please look at the contents of the AVService.log on one of the clients.

     

    You can easily get to the AVService.log on the client by going to the run line and typing 'Vulscan AV'

     

    Look for any errors and post them here.

     

    Or post all the entries for the latest day noted in the log.

  • Dave Holland SupportEmployee 828 posts since
    Jan 8, 2008

    Has received 9 of 9 achievements.
    Currently Being Moderated
    3. Nov 17, 2008 9:37 AM (in response to aj-mcc)
    Re: LDAV disabled

    That is interesting.   I have not seen that error message before either.

     

    In order for the Right-click "Scan for viruses" funcationality to work, it must register the AVScanShlExt.dll file to extend the shell to add the right-click menu option.

     

    Why it is saying "Key", I don't know.

     

    Perhaps try manually registering that .DLL by going to the following directory:

     

    C:\Program Files\LANDesk\LDClient\Antivirus

     

    And running the following command:

     

    Regsvr32 avscanshlext.dll

     

    Or if it's a 64-bit OS:

     

    Regsvr32 avscanshlext64.dll

     

     

    See what it comes back with.

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