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4 Replies Last post: Jan 5, 2009 3:17 PM by Zman  
Debbie Zanotti Rookie 9 posts since
Oct 7, 2008
Currently Being Moderated

Jan 5, 2009 10:11 AM

Require password to uninstall LANDesk

Is there a way to require a password to uninstall LANDesk?  We have a user who has gotten hold of the uninstall.  Each time we push LANdesk, he uninstalls it.  We have tried to block the unistall exe through blocked programs, but he just renamed the executable.  We are on LANDesk 8.8 SP 2.

rhyous Expert 750 posts since
Nov 19, 2007
Currently Being Moderated
1. Jan 5, 2009 10:53 AM in response to: Debbie Zanotti
Re: Require password to uninstall LANDesk

Interesting, LANDesk should block it even if it is renamed.

 

Unfortunately, we don't have such a password feature and I agree with you that we should because it is a feature that Antivirus companies always seem to have but we don't.

 

I will check to see if there is an Enhancement Request already.

 

So since we don't have that feature, I will have to come up with another idea for you to try to resolve this...

 

Is the root of the problem really that he is uninstalling it?  One might ask, why is he uninstalling it?

 

I guess that he is uninstalling it because he feels that he has resource issues.  We do take resources, and if his PC is not adaquate, you may solve your issue by giving him an upgrade to 3-4 GB of RAM if he leaves LANDesk installed.

 

However, if he is just uninstalling because he thinks "big brother" is watching, then gifting him RAM won't help. :-)

Zman Master 1,600 posts since
Dec 14, 2007
Currently Being Moderated
2. Jan 5, 2009 1:49 PM in response to: Debbie Zanotti
Re: Require password to uninstall LANDesk

So this is more a social/political issue and has been discussed a lot in the past here - mainly about stopping services etc... Sounds like the user is a local admin on the machine, so there is not a lot one can do to prevent this.  I would pursue this along the lines of a more political avenue. Does your company currently have a computing policy? This would NOT prevent items like this from happening, but would provide leverage on how to address these types of issues - disciplinary actions, etc...  The employee is doing this action because there is no accountability and recourse. Even if LANDesk provided a password on the uninstall it would be somewhat easy to disable/uninstall the client. Unless you implement a NACish solution, you will always be behind the 8 ball.

 

So I would torment the hell out of the employee. You could impliment a windows scheduled task that checks for the client and reinstalls - with a reboot, or use a login script that reinstalls the client when not found - with a reboot.  They will get tired of this since it reboots, and your solution is an automated one and the user will have to manually uninstall the client.  I would also pursue this with the user's management.

 

Have not tried this (from Mitch):

 

We have the same issue. My fix was easy. Group Policy.

I set all LANDesk services to automatic/started and only allowed one user (LANDesk global admin acc) to be able to change them.

CCzech Apprentice 194 posts since
Apr 28, 2008
Currently Being Moderated
3. Jan 5, 2009 3:13 PM in response to: Zman
Re: Require password to uninstall LANDesk

zman wrote:

 

Have not tried this (from Mitch):

We have the same issue. My fix was easy. Group Policy.

I set all LANDesk services to automatic/started and only allowed one user (LANDesk global admin acc) to be able to change them.

 

Could you elaborate on this part a little more?  Perhaps screenshots?  I am trying to figure out what is meant...

 

Thanks,

Chris

Zman Master 1,600 posts since
Dec 14, 2007
Currently Being Moderated
4. Jan 5, 2009 3:17 PM in response to: CCzech
Re: Require password to uninstall LANDesk

Not mine - sorry. They wont let me play with GPOs in my shop.  Got it from Mitch on this post:

 

http://community.landesk.com/support/message/15090#15090

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