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5637 Views 11 Replies Latest reply: May 20, 2009 10:00 AM by cdwalton RSS
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May 14, 2009

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May 20, 2009 3:41 AM

Auto Closure of Incidents Fails - localhost not recognised

We are running ITBM v. 7.2.5

 

I have successfully installed the the Auto Close Service on our Development environment

The appropriate changes to the Touchpaper.Integration.PollServices.Poll.exe.config file have been made - Poll Period and MinutesSinceStatusSet = 5 mins to ensure immediate reaction to the service.

The Install.bat file has been run and I have started the service.

I have ran the script against the database to ensure resolutions during our period running 7.1.4 are picked up.

 

This has been unsuccessful as none of the Resolved incidents have gone to the Closed status.

 

The following message is recorded in the Event Viewer, which is obviously the problem...


The request failed with HTTP status 404: Not Found.


Error reading resolution object

 

 

This, I assume, is the localhost entry in the Touchpaper.Integration.PollServices.Poll.exe.config file (below)

 

     <add key="url" value="http://localhost/Touchpaper.Framework.Web"/>

 

I have replaced the localhost value with the standard computer name, the full domain name and the ip address, however none of these entries seem to resolve the problem.

 

Any ideas folks???

 

Colin

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