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3657 Views 8 Replies Latest reply: Jan 27, 2014 11:53 AM by broberson RSS
Bricktop Apprentice 59 posts since
Mar 18, 2009

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Jun 10, 2009 9:10 AM

Assign to Self button

One of my customers has requested a button called "Assign to self" (hopefully self-explanatory).  Is there a runtime value (or similar) that I could use in the assignment window for the "currently logged in analyst/group". I have done this in the past for portal for end users who log a call but this is slightly different.  Any help much appreciated

  • Apprentice 12 posts since
    Feb 9, 2009

    Has received 1 of 9 achievements.
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    1. Jun 12, 2009 3:41 AM (in response to Bricktop)
    Re: Assign to Self button

    the best way to do this is as follows.

     

    create a windowless action called assign to me/take ownership

    add this to the process followed by an automatic assignment.

    in the assignment right click on the group field, select value type.

    in the new window the second option is select a macro value, select this and in the drop down list select current group.

    do the same for analyst.


    then the actions together and back to the original status.

     

    it should look somoething like the attached screen shot

     

    take ownership.bmp

    hope this helps.

  • Andrew Swindells Employee 9 posts since
    Feb 9, 2009

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    2. Jun 12, 2009 4:17 AM (in response to Bricktop)
    Re: Assign to Self button

    Either use Tom's idea or have a boolean on your Incident window (Change etc also) labelled "Assign to Self" or similar. In your process have a decision that checks this decision to be true. If its true setup the assignment with macros for CurrentUser and if needed CurrentGroup

  • Jamie Cannon ITSMMVPGroup 1,356 posts since
    Feb 28, 2008

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    3. Jun 22, 2009 9:47 AM (in response to TWEST)
    Re: Assign to Self button

    what macro value should be used for the Analyst?

  • Andrew Swindells Employee 9 posts since
    Feb 9, 2009

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    4. Jun 22, 2009 9:51 AM (in response to Jamie Cannon)
    Re: Assign to Self button

    {$CurrentUser$} for the current user ie analyst

    {$CurrentGroup$} for the current group

     

    Hope this helps

  • Jamie Cannon ITSMMVPGroup 1,356 posts since
    Feb 28, 2008

    Has received 7 of 9 achievements.
    Currently Being Moderated
    5. Jun 22, 2009 9:52 AM (in response to Andrew Swindells)
    Re: Assign to Self button

    Excellent!  Works great!

  • broberson Apprentice 97 posts since
    Jun 22, 2011

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    6. Jan 27, 2014 11:03 AM (in response to TWEST)
    Re: Assign to Self button

    Great info!  My only problem is, even after an iisreset that I as the admin can see the action available, but my analysts cannot.  Any ideas?

  • Jamie Cannon ITSMMVPGroup 1,356 posts since
    Feb 28, 2008

    Has received 7 of 9 achievements.
    Currently Being Moderated
    7. Jan 27, 2014 11:30 AM (in response to broberson)
    Re: Assign to Self button

    Make sure you enable the "Execute" permission for that action within the Analyst role.  It'll be an Incident Management --> Incident --> Process Related object.

     

    Any time you create a new action, you'll need to make sure you enable that permission for that role.

  • broberson Apprentice 97 posts since
    Jun 22, 2011

    Has received 1 of 9 achievements.
    Currently Being Moderated
    8. Jan 27, 2014 11:53 AM (in response to Jamie Cannon)
    Re: Assign to Self button

    Thank you!  It was only named under Create Action not Related Object so thats how I missed it initially - much appreciated!!

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