Hopefully my last post for now! Through help from this community and LD Support we've solved a lot of our issues with the new WebDesk rollout.
Reaction in testing has generally been favourable but a very common thread was "How do I make the main text areas larger?". It's fine if the incident is a few words but lots of ours can be 50-100 lines of text or code etc, and scrolling through a 1" tall window is a bit of a pain.
We also encourage our 1st line staff to write up calls with lots of info and neatly in paragraphs, which is really cumbersome when you can only see a few lines at once.
Finally we've also had a comment that when writing resolutions, which we send to our customers nicely formatted with references to the original call etc, you can't see the start of what you've written so have to keep scrolling back up and down which makes editing, cutting and pasting etc very difficult. Somone even suggested they'd probably write up the calls using Notepad and copy and paste them into WebDesk , and I understand why she would want to.
These are all valid points. As an example, the text area I am currently typing this into is around 500px - very confortable. In WebDesk, where the height is fixed at a scant 95px (or thereabouts depending on font size) I would have to scroll up and down repeatedly to tidy up and edit this message. Likewise if you were reading this in WebDesk you would only see the first 3 lines without scrolling!
However the text area seems to be unique in that it doesn't inherit from the style sheets. Some script somewhere is creating the textarea px height (based on a mutliple of the font height I think). But no idea where or how.
We'd like text areas to be a fixed height of 250px. Happy for all of them to be so. Has anyone figured out how to do this?
Update - I've since sent through one of our webforms as a test and you simply can't work with it in webdesk.
You can only see about a tenth of the information on the screen at once, and support staff need to view different areas of the form at the same time when creating these accounts.
We think we have a workround for this - our consultant has given us a javascript function which we have added to the end of the Views/Objects/Open.brail file.
We are still testing.
<script type="text/javascript">
<!--
function ExpandText() {
var y = document.getElementById('mainForm-GroupBoxDesignerControl2');
for (i = 0; i < document.forms[0].elements.length; i++)
