There is a manual called "Customer Satisfaction Tracking" that gives some guidance on setting up surveys. There are some design import files that you might want to import into your test system to have a look at. I believe that these would import some standard processes and questions for you. There is a Incident with Survey process and if you look at the Complete Survey action this will show you the survey window which details the standard questions on it.
If you don't have a copy of this manual, you can download any 7.2.6 or 7.3 manuals by logging into the support portal and clicking on the downloads tab.
Thanks for the reply! I will check out the 7.2.6 manual.