9 Replies Latest reply on Feb 23, 2012 4:00 AM by Frank Wils

    How To Troubleshoot Patches That Fail

    Rookie

      I'm going to post a discussion I have a feeling has been asked before.  Its common for me to push out a patch (in this case Adobe Flash, but it happens with Microsoft updates) and a relatively small subet of computers (~5%) show up as failed.  I look at the logs in the Management console and it gives no detail on why it failed.

       

      Here is a screenshot of a list of machine that failed (either all patches or some).

       

      And here is the logs from the Management console from one of the machines.  I'm stuck on how to troubleshoot this.  Of course I replaced my server name with (core server).  In this case I'm patching the latest Adobe Flash updates: FLASHPLAYERPLUGINv11.1.102.62 and FLASHPLAYERv11.1.102.62.

       

      Verifying device ID with core (core server)
           Done
      Updating settings
           Done
      Sending current settings information to core
           Done
      Getting list of patches
           Done.  2 patches were found
      Downloading http://(core server)/LDLogon/patch/install_flash_player_32bit_11.1.102.62.exe
      Downloading file from source http://(core server)/LDLogon/patch/install_flash_player_32bit_11.1.102.62.exe.
      Downloading file from source http://(core server)/LDLogon/patch/install_flash_player_32bit_11.1.102.62.exe.
      Downloading file from source http://(core server)/LDLogon/patch/install_flash_player_32bit_11.1.102.62.exe.
      Downloading file from peer http://(core server)/LDLogon/patch/install_flash_player_32bit_11.1.102.62.exe (10.170.7.34).
           Done
      Downloading http://(core server)/LDLogon/patch/install_flash_player_ax_32bit_11.1.102.62.exe
      Downloading file from source http://(core server)/LDLogon/patch/install_flash_player_ax_32bit_11.1.102.62.exe.
      Downloading file from source http://(core server)/LDLogon/patch/install_flash_player_ax_32bit_11.1.102.62.exe.
      Downloading file from source http://(core server)/LDLogon/patch/install_flash_player_ax_32bit_11.1.102.62.exe.
      Downloading file from peer http://(core server)/LDLogon/patch/install_flash_player_ax_32bit_11.1.102.62.exe (10.170.7.34).
           Done
      Running patch install_flash_player_32bit_11.1.102.62.exe
      Installing patch 1 out of 2 patches
           Failed
           Done
      Running patch install_flash_player_ax_32bit_11.1.102.62.exe
      Installing patch 2 out of 2 patches
           Done
           Done
      Getting definition data from core (core server)
           Done
      Current Definition ID: FLASHPLAYERPLUGINv11.1.102.62
      FLASHPLAYERPLUGINv11.1.102.62 detected
      Current Definition ID: FLASHPLAYERPLUGINv10.3.183.11
      Current Definition ID: FLASHPLAYERPLUGINv11.1.102.55
      Current Definition ID: FLASHPLAYERv11.1.102.62
      Current Definition ID: FLASHPLAYERv10.3.183.11
      Current Definition ID: FLASHPLAYERv11.1.102.55
           Done
      Sending scan results to core (core server)
           Done