Choose a layout and drag widgets onto your Overview Page to customize it. Widgets placed on the page below can be configured by selecting the symbol.
How To Guides:
Notes details displayed on an Incident Window.
How to add a Prefix for Incident/Problem/Change/Call/Task with I, P, C, T etc..
How to populate a record with values from a related object (alternative to using templates)
Setting up SSL to be used with Console
Reconfiguring Shortcut Key for CTRL + N
How to get the plain text value from a HTML enabled attribute as a placeholder
How to retain line breaks when sending placeholders in HTML formatted emails
How to add to / Configure the Launch Toolbar in Service Desk. Quick Lookup Search.
Dashboards. What is a Dashboard and how do I create and publish one?
How to - Send notifications every x minutes until an Incident is responded to.
How to limit the number of characters returned by a placeholder
Understanding Date Time Fields and Time Zones
Performing a process action gives the following error: "Invalid Assignment: Cannot assign a process that has reached an end state."
Attempting to log into the Service Desk console returns the error: The type initializer 'touchpaper.console.UI.Windows.QueryOptions' threw an exception.
Cannot Log In - Invalid Path: ClassType <Object Path> does not contain Attribute System.Windows.Forms.PropertyGridInternal...
When performing design work you receive an error message "You cannot change localised attributes, because you are not using the default language"
Error: Unhandled Exception has occurred in your application. Could not load file or assembly 'CrystalDecisions.
Error when logging in to Console: "An Item with the same key has already been added"
Error when logging in: "The number of active users with license type 'Named' has reached X and this exceeds the limit se…