This is a list of highly recommended documents for improving general knowledge of the Service Desk product. This article is not a comprehensive list of documents. A list of LANDESK landing pages can be found at the following location http://community.landesk.com/support/docs/DOC-23842.
End User Guides
Design and Administration
Knowledge Management 7.8.1
CI Consolidation and Graphical Viewer 7.7.2
Mobile Web Desk User 7.7.2
A complete list of Service Desk documentation: http://community.landesk.com/support/community/servicedesk/documentation