In Management Information (MI) "Form for ManagementInformation.Service does not exist" or "Form for ManagementInformation.KeyPerformanceIndicator does not exist"

    Environment: Service Desk Management Information 7.5 +

     

    Problem:

    When you create a new KPI or Service (both are a way of grouping together your MI metrics) in the Management Information component in console you may see the error:

     

    "Form for ManagementInformation.Service does not exist"

    or

    "Form for ManagementInformation.KeyPerformanceIndicator does not exist"

     

    Solution One:

    This means that a window or form has never been created for the KPI or Service object.  To create one:

    1. Go into Window Manager and under Modules select Management Information then Service.
    2. Select the "New Window" action.
    3. Drag on the Name attribute and also perhaps the Description attribute onto the window. NOTE: Other attributes in here (such as tolerance, threshold and weight) were used in earlier versions of MI but are not used in the 7.5+ Web Access MI trend diagrams.
    4. Save your window.
    5. You can now successfully create your MI KPIs and services.

     

    Solution Two:

    Please find attached export of the forms that are supplied from the 7.5 OOTB database onwards.  You can browse to this file within Design Transfer by selecting Open Import File from the actions panel.