4 Replies Latest reply: May 25, 2010 3:54 PM by daniel.perry@remploy.co.uk RSS

    SelfService - Extremely slow when saving

    Apprentice

      Hi,

       

      Our SS portal has now become unusable due to the time taken to save tickets.

       

      It is now taking over 30 seconds to save a ticket. This occurs when a new ticket is created and when existing tickets are saved.

       

      The rest of the SS portal is working fine.

       

      Our IIS server is running in VMware, and our DB server is a very powerful physical server with 4x CPU, 16Gb RAM. The DB server is a shared system, but other applications that use that server are not effected like ITBM is.

       

      I have recently removed the Collections form the System.Group Object as we were getting the "Maximum Request Exceeded" message. Performance had improved after this, but now it has become as useful as snow in the oven!

       

      If anyone has any tips for diagnosing (and resolving) the performance issues in SS portal, I would be extremely appreciative.

       

      I have enabled logging in TPS, but this is not telling me anything useful.

       

      Regards

      Daniel