2 Replies Latest reply: May 2, 2011 2:17 PM by karenpeacock RSS

    Update Response Level

    cmuina Apprentice



      I'm working with Landesk ServiceDesk 7.3.2 and i have an important issue. I have created SLA matrix about the relationship between impact and urgency. Whe I create a new ticket, Response level is auto-calcualted but, after that if i change values from Impact or Urgency, Response level isn't recalculated.


      I don't know the reason, plese, can everyone help me?