6 Replies Latest reply: Jul 25, 2011 7:19 AM by LANDeskWizrd RSS

    Applying LANDesk SP4 to 8.8SP2 Client Fails

    ARomero Rookie
      Hi,
      I'm getting a failed status when trying to apply SP4 to clients..Currently running 8.8sp4 on the Core..here is the log from the failed machine.
      Wed, 01 Dec 2010 15:38:46 C:\Program Files\LANDesk\LDClient\VulScan.exe version <8.80.4.19> started
        2060 Command line: /repair "vulnerability=LD-88-SP4" /agentbehavior=15 /taskid=479
        2060 Administrator rights are present
        2060 MSXML 3.0 is installed
        2060 File C:\Program Files\LANDesk\Shared Files\ProxyHost.exe version within specified
        2060 Using proxyhost to communicate with the core
        2060 Verifying device ID with core CASCBAP16
      Wed, 01 Dec 2010 15:38:46 SendRequest: SOAPAction: "http://tempuri.org/ResolveDeviceID"
      Wed, 01 Dec 2010 15:38:47 Success
        2060 local address: 10.232.90.201
        2060 GetComputerIdn {96CC6C31-D6F5-1E4E-87DE-103BD93B937A} = 5929
        2060 vulscan app path dir: C:\Program Files\LANDesk\LDClient
        2060 vulscan app path dir: C:\Program Files\LANDesk\LDClient
        2060 Updating settings
      Wed, 01 Dec 2010 15:38:47 SendRequest: SOAPAction: "http://tempuri.org/GetHashForFile"
      Wed, 01 Dec 2010 15:38:49 Success
        2060 GetFileHash: could not find "C:\Documents and Settings\All Users\Application Data\vulScan\defaults.txt"
        2060 File 'C:\Program Files\LANDesk\LDClient\sdmcache\defaults.txt' is up to date
        2060 Self update: files are up to date.
        2060 vulscan app path dir: C:\Program Files\LANDesk\LDClient
        2060 vulscan app path dir: C:\Program Files\LANDesk\LDClient
        2060 Using cached agent behavior from file C:\Documents and Settings\All Users\Application Data\vulScan\AgentBehavior_15.xml
        2060 Behavior name Patch Management with Status Prompts Auto Fix.  Revision 9.
        2060 CVBehavior name Custom Variable Override 3.  Revision 1.
        2060 vulscan app path dir: C:\Program Files\LANDesk\LDClient
        2060 Sending current settings information to core
        2060 IP address: 10.232.90.201
        2060 AgentBehavior        ID:1  rev:11 "NetDWkstnCfg1-Std"
        2060 AVBehavior not specified
        2060 CVBehavior           ID:3  rev:1 "Custom Variable Override 3"
        2060 ComplianceBehavior not specified
        2060 HipsBehavior not specified
        2060 FirewallBehavior not specified
      Wed, 01 Dec 2010 15:38:49 SendRequest: SOAPAction: "http://tempuri.org/ResolveDeviceID6"
      Wed, 01 Dec 2010 15:38:50 Success
        2060 ResolveDeviceID6 {96CC6C31-D6F5-1E4E-87DE-103BD93B937A} to 5929
        2060 CoreServer: CASCBAP16
        2060 Device ID: {96CC6C31-D6F5-1E4E-87DE-103BD93B937A}
        2060 System Language: ENU, OS Install Language: ENU
        2060 Platform: winxp
        2060 OS Suite Mask: 256 (0x100)
        2060 exchange=
        2060 CommonProgramFiles=C:\Program Files\Common Files
        2060 Actions.ini path: C:\Program Files\LANDesk\Shared Files\cbaroot\actions.ini
        2060 vulscan app path dir: C:\Program Files\LANDesk\LDClient
        2060 -------------------Patch Installation----------------------
        2060 Getting list of patches
      Wed, 01 Dec 2010 15:38:50 SendRequest: SOAPAction: "http://tempuri.org/GetPatchesForVulnerability"
      Wed, 01 Dec 2010 15:38:50 Success
        2060 1 patches were found to run
        2060 File 'C:\Program Files\LANDesk\LDClient\sdmcache\LD88-SP4-Client.zip' is up to date
        2060 got mutex
        2060 Running patch LD88-SP4-Client.zip
        2060 Patch directory : 'C:\Program Files\LANDesk\LDClient\sdmcache\'
        2060 Patch name : 'LD88-SP4-Client.zip'
        2060
        2060 Command Interpreter running
        2060 Unzip C:\Program Files\LANDesk\LDClient\sdmcache\LD88-SP4-Client.zip to directory C:\WINDOWS\TEMP\TempPatchMgrDir\
        2060 Executing C:\WINDOWS\TEMP\TempPatchMgrDir\LD88-SP4-Client\setup.exe -s
        2060 Specified timeout is 4000 seconds
        2060 Successfully loaded user profile
        2060 Error 5 launching application <"C:\WINDOWS\TEMP\TempPatchMgrDir\LD88-SP4-Client\setup.exe">
        2060 ERROR(Execute) Failed to run command  - 80070005
        2060 DownloadPatch ERROR: Failed to run commands (80004005).
      Wed, 01 Dec 2010 15:39:13 SendRequest: SOAPAction: "http://tempuri.org/SetPatchInstallStatus"
      Wed, 01 Dec 2010 15:39:13 Success
        2060 RunPatches completed.  1 processed.  0 installed.  1 failures.
        2060 Reboot and rescan.  Rescan set to false, so doing nothing.
        2060 Unregistering script engine.
        2060 Failed
      Wed, 01 Dec 2010 15:39:29 Exiting with return code 0x8db3019c.
        2060 app: C:\Program Files\LANDesk\LDClient\sendtaskstatus.exe
        2060 args: -retcode=-1917648484 -complete -taskid=479 -core=CASCBAP16