2 Replies Latest reply: Oct 24, 2011 1:44 PM by KaiEilert RSS

    Create calculation on User attribute from Assignment BO

    KaiEilert Apprentice

      Dear all,

      I want to create a calculation on the user attribute from an automatic "Assignment" Action in a process.

       

      This calculation should check for certain information in the title/description of the incident and then, depending on the results, return a user that gets selected in the user attribute.

       

      In the screenshot below I did a simple calculation just returning the "SA" User. However when the automatic assignment action runs, the user field stays empty.

       

      Any ideas what I am doing wrong?

       

      Thanks,

      Kai

       

      CalculationOnUserAttrib.PNG