1 Reply Latest reply: Nov 8, 2011 11:13 AM by dmshimself RSS

    Request process to auto-generating multiple child tickets


      Hi all,


      Im trying to build a process where a parent ticket, once opened, will auto-create multiple (about 4-5) child tickets sent directly to their respective techs.


      Within those child tickets, i want it to open a specific window for each (not the default one). I figure the view rules is what i need to look at?


      Ive tried all sorts of methods but nothing seems to work correctly.


      Has anyone ever done anything like this before?