2 Replies Latest reply: Feb 6, 2012 1:50 AM by Stu McNeill RSS

    Call Management domain not showing up - 7.3.2

    Apprentice

      Hi,

       

      We recently update our license so that we could make use of the call management module. However, I am not able to create a new process link in ServicePortal. The usual Incident/Problem/Change show up, but nothing else. Console is fine. I'm not concerned about WebDesk as it wil never be used in WebDesk.

       

      I have performed an IIS reset but this has not helped. I was wondering if I need to run MDM even though this was always ticked and it's never been possible for it to be anything else.

       

      Has anyone else seen this sort of issue?

       

      Thanks

      Daniel