4 Replies Latest reply: Apr 25, 2012 4:39 AM by dgaughran RSS

    issue restarting outbound mail service when changing log on account - service desk 7.5?

    dgaughran Apprentice

      hi Folks,

       

      we are about to upgrade to service desk 7.5 from 7.3.2 shortly. in doing some testing with the application services i'm having a difficulty restarting the inbound mail service if i change the local system account used for the service. i can change the account, doing so within the windows services window but when i try and restart it won't and i get an error saying - The mail manager on xxxx started and then stopped. Some services stop automatically if they are not in use by other services or programs - any suggestions?

       

      the outbound mail is configured correctly and is working under the local account in test environment. we however require that the service run reports on other servers so a domain account is required.

       

      Dave