thanks for the tip (should have thought of that!) the app log said there was a permissions issue for the domain account in writing to where the outbound mail log file was situated (C:\Windows\System32). gave the domain account necessary permissions and was able to start the service without error.
Hi Dave, Dave,
I was a little surpised when you said the issue here was because a log file is created in C:\Windows\System32 because the services haven't used log files since version 7.1.x of Service Desk! They switched to using the Event Log when 7.2 was released and as you have probably seen the file is never actually written to, just created at 0 bytes in size.
I've logged this as problem 5487 because obviously the file shouldn't be created.