4 Replies Latest reply: Jul 13, 2010 6:09 AM by jmac RSS

    Landesk Client on one of my Lenovo T500's is not functioning

    Ironman Rookie

      OS:     WinXP, 32bit

      Firewall:     Off


      I have installed the 9.0 client, uninstalled and re-installed with same result - the device shows "Workstation" as the type of system in the database.  All of the other laptops and desktops correctly show "XP Workstation".


      In addition but more troubling, I don't get remote control icon on the device in the console and so can't remote the device.  This laptop is using the same image as the rest of my T500s so I'm not sure what's getting in the way of the LDMS server seeing it on the network?


      Appreciate any help.

        • 1. Re: Landesk Client on one of my Lenovo T500's is not functioning

          Usually, if its 1 machine then I suspect it alone. If all the other machines are working ok, then its highly unlikely its LANDesk or even your image/configuration. I'd go through the event logs and look to see if there is a problem with the system. Try upgrading the BIOS and ensure all the latest drivers are installed. Maybe rebuild it again and see if the same thing happens. If it does, then it it problem something hardware related.

          • 2. Re: Landesk Client on one of my Lenovo T500's is not functioning
            Truffles SupportEmployee

            Are all the T500's are getting the same agent? If so then the next most likely problem I can think of would be the video card. Is the video card (or drivers) different in any way on this particular T500? When the agent installs a Remote Control Mirror driver usually installs as a default. In a few rare cases that I've seen the mirror driver fails to install correctly but the agent appears to finish installing anyway. A test for this might be to completely remove and reinstall the agent without the mirror driver. If remote control starts working then the device may have mirror driver issues.I would also check Device Manager. Once or twice I've seen multiple mirror drivers installed which can also cause a problem. Running uninstallwinclient.exe may (or may not) take out one of the drivers.


            Also, Agent Discovery in LANDesk 9.0 is being reworked (http://community.landesk.com/support/docs/DOC-10347) and may not provide correct icons. You can manually test Agent Discovery on a particular device using a browser:






            The first link should produce a LANDesk banner. The second link should just produce garbage. If you don't receive garbage on the second link then either traffic is being blocked (firewall) or the Remote Control Service wasn't installed correctly.


            If needed you can also launch remote control manually but the service on the client will need to be functional.

            • 3. Re: Landesk Client on one of my Lenovo T500's is not functioning
              Ironman Rookie

              Thanks to those that replied, mentioning the drivers helped to get me searching in the right direction.


              I was getting the “TrueVector driver: Driver install or load failure: LoadNTDeviceDriver error message repeatedly in the Application log and discovered that it had started to occur the day that I installed theCisco VPN client v4.8.01 


              Uninstalled/reinstalled the VPN client and the turned off the ‘stateful firewall’, problems gone.  Can now see remote control icon against device in console, and can remote in just fine.  The "Type" column in console still shows "Workstation" instead of "XP Workstation" but I can live with that.



              • 4. Re: Landesk Client on one of my Lenovo T500's is not functioning

                Ugh, not that VPN client... The build in firewall constantly fails and then just randomly blocks anything/everything. The problem is with the policy not syncronizing usually because the files, directory or client becomes corrupted. I am soooo glad that its not used at this company.