7 Replies Latest reply: Oct 20, 2010 8:17 AM by karenpeacock RSS

    Webdesk Windows & Complex lists

    gramsay Specialist

      Can I have a complex list on a webdesk window?

        • 1. Re: Webdesk Windows & Complex lists
          gramsay Specialist

          Anybody know the answer to this?

          • 2. Re: Webdesk Windows & Complex lists
            Expert

            Hi Graham

            You may want to look at this article: http://community.landesk.com/support/docs/DOC-6585 as this explains how to get complex lists working in Webdesk.

            • 3. Re: Webdesk Windows & Complex lists
              gramsay Specialist

              Nae joy and nae luck for me. Thanks anyway Louise.

              • 4. Re: Webdesk Windows & Complex lists
                karenpeacock Employee

                Hi Graham

                 

                Unfortunately there's a step missing in the instructions you followed so I will amend this now.  Apologies for this.  You have to create a new template under the object designer and then you also need to modify the attribute on your window to say which template to use.  So for example for the Impact drop down:

                 

                1. In object designer select Incident management - Incident - Impact.
                2. Under the object properties - templates - output templates give your template a name and then specify the attributes that you want to be searchable.  You might want to differentiate between them with different colours or font styles.
                3. Then go into window manager select your Incident management - Incident window that you have published for Web Desk.
                4. Select the Impact attribute and look at the properties.
                5. Select your new template under the Attribute Template and then save your window.

                 

                I didn't need an IIS reset but then I have all components installed on one box

                 

                Does this work any better?

                 

                Best wishes

                Karen

                • 5. Re: Webdesk Windows & Complex lists
                  gramsay Specialist

                  Works fine for config items but doesn't seem to work on the raise user attribute?

                  • 6. Re: Webdesk Windows & Complex lists
                    gramsay Specialist

                    Rather odd behaviour I'm seeing.

                    We have the Company/Customer/Raise User filters applied.

                     

                    Clicking on the raise user to view the list gives a normal drop down list. As does typing in the box.

                     

                    complex list 1.JPG

                     

                    However if you select the Company/Customer first then the complex list is displayed correctly.

                     

                    complex list 2.JPG

                     

                    Note in the first example that the filtering is actually working - typing "ron" is showing the user "Roy Abel" because one of the template attributes has "ron" in the string.

                     

                    Any ideas?

                    • 7. Re: Webdesk Windows & Complex lists
                      karenpeacock Employee

                      Hello

                       

                      It looks as if there was a similar sounding problem raised with 7.3 which was due to having customised filters on the raise user (problem 4334).  This was fixed in 7.3.1 though.  I'm not certain what version you are on but if it's 7.3.1 or later then I think you may need to raise a support case so we can investigate your design.

                       

                      Best wishes

                      Karen