2 Replies Latest reply: Aug 23, 2011 4:00 PM by TahoeGeorge RSS

    Cannot login to Management Suite Console

    Rookie

      The user is not a member of a local LANDesk security group.Error message

       

      I made someaccidental  changes to roll based administration and now can't seem to login with any account. The account in question is in the landesk administrators local group please help

        • 1. Re: Cannot login to Management Suite Console
          Rookie

          I have tried creating a local user and give it  landesk administrator rights. and same error message , so not sure if its roll administration thats messed u

           

          Looked in Event viewer application log and getthe following errors

           

          Event Type: Error
          Event Source: .NET Runtime 2.0 Error Reporting
          Event Category: None
          Event ID: 5000
          Date:  8/17/2011
          Time:  1:31:50 PM
          User:  N/A
          Computer: -----

           

          Description:
          EventType clr20r3, P1 w3wp.exe, P2 6.0.3790.3959, P3 45d6968e, P4 mbsdkservice, P5 9.0.2.23, P6 4cbc6c91, P7 121, P8 a, P9 system.nullreferenceexception, P10 NIL.

          For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
          Data:

           

          And

           

          Event Type: Error
          Event Source: ASP.NET 2.0.50727.0
          Event Category: None
          Event ID: 1334
          Date:  8/17/2011
          Time:  1:32:56 PM
          User:  N/A
          Computer: ----

          Description:
          An unhandled exception occurred and the process was terminated.

          Application ID: /LM/W3SVC/1/Root/MBSDKService

          Process ID: 3340

          Exception: System.NullReferenceException

          Message: Object reference not set to an instance of an object.

          StackTrace:    at LANDesk.ManagementSuite.MBSDK.Impersonate.Dispose(Boolean disposing)
             at LANDesk.ManagementSuite.MBSDK.Impersonate.Finalize()

          For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

           

           

          In the system log I see this

           

          Event Type: Warning
          Event Source: W3SVC
          Event Category: None
          Event ID: 1011
          Date:  8/17/2011
          Time:  1:32:58 PM
          User:  N/A
          Computer: ----

          Description:
          A process serving application pool 'LDMBSDKAppPool' suffered a fatal communication error with the World Wide Web Publishing Service. The process id was '3340'. The data field contains the error number.

          For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
          Data:
          0000: 6d 00 07 80               m..€  

           

           

          I was thinking that the orginal problem might be that my DB is the culprit but with these errors in the event viwer I am not sure anymore

          • 2. Re: Cannot login to Management Suite Console
            Apprentice

            Hello,

            I had simular issues when using 9 SP2. I was logging into the Management Suite with a different username and password that I was logged into the PC with. I was looged into the core with a network admin username and using a different username setup for LANDesk.

            Thanks,

            George