3 Replies Latest reply: Mar 17, 2012 9:28 PM by dmshimself RSS

    Unable to resolve incident in webdesk

    Rookie

      Hi,

       

      We have a problem resolving an incident from within web desk.

       

      The resolve works ok in service portal and the console but does nothing when clicked in webdesk.

       

      Please see attached Process.gif for example of our process.

       

      We are at a complete stand still with this problem and would greatly appreciate your help.

       

      Thanks