4 Replies Latest reply: Apr 16, 2012 9:34 AM by Snowman RSS

    Landesk slowing down macs

    tyager Rookie

      Hi all,

       

      Has anyone noticed the Landesk agent slowing down Macs to a crawl, and after checking the log console seeing a lot of crashes caused from Landesk . Looks like the ldscan. Any ideas?

       

       

      ldcrash.png

      Log files are also attached.

        • 1. Re: Landesk slowing down macs
          Snowman SupportEmployee

          Wow that is a lot of crashes. From your SS it looks like policies are crashing also. Does the agent work for you?

           

          Can you describe more specifically when the mac is slowing down? For example as soon as you install the LANDesk agent?

          • 2. Re: Landesk slowing down macs
            Snowman SupportEmployee

            Also looking at your crash logs it seems like there is something it doesn't like in your settings file. Maybe bad server address? If you want to attach your /Library/Preferences/com.landesk.ldms.plist file I'll take a look.

            • 3. Re: Landesk slowing down macs
              tyager Rookie

              The mac will start creeping along, showing the "beach  ball" of death.... opening applications up slowly, browsing the internet  at a snails pace, then the Finder may become unresponsive. 

               

              Looking at the logs I find Landesk crashing like crazy so  I remove the agent, (remove it manually sometimes ), After removal the  Mac no longer has the above issues.

               

              This minimally happens on 1-2 year old macs, Snow Leopard - Lion. It does not always happen.

               

              Plist attached, as well as logs from another mac that is also exhibiting the same problems.

               

              Thanks!

              • 4. Re: Landesk slowing down macs
                Snowman SupportEmployee

                I looked at your plsit and crash logs. I think you should open a ticket with support for this issue. Your plist looks good and I have been unable to duplicate the symptoms you are seeing.