2 Replies Latest reply: Apr 22, 2012 12:03 AM by dmshimself RSS

    Auto close Requests at User Confirmation status - Service Desk 7.4

    Rookie

      Hi,

       

      We wish to enable auto closing of Service Requests. Currently we do not use the auto polling service for auto closing Incidents. We use the schedule manager.

       

      Is there a way to auto close requests when they sit a the user confirmation status for 5 days.

       

      Blake