3 Replies Latest reply: Oct 30, 2009 7:33 AM by phoffmann RSS

    Unhandled exception with avservice.exe

    Rookie
      Hello -
      I have LDAV installed on roughly 100 machines in my 2500 machine environment right now and in the past week or so some of them have started to get
      an unhandled exception when users are using Outlook 2007.  The message is in German but, using Google translator, translates roughly to: The exception "unknown software exception (0xc0000094) is 0x009f3d8b occurred in application at location.
      Also, I notice that the while the scans seem to be functioning on a regular basis, the virus definitions are not updating.  Any thoughts as to what's going on and how to fix it?
      Thanks for the help!
      Sarah
        • 1. Re: Unhandled exception with avservice.exe
          phoffmann SupportEmployee

          Hello Sarah,

           

          Could you be so kind as to state the major revision of LANDesk you use (8.7 or 8.8 I imagine) and what level of service pack you are on? This would help along.

           

          Generally, one of the first things to do here, is to make sure you've got the latest AV-engine for your version of LANDesk.

           

          There's no "general" problems I'm aware of (David would know better here) in regards to definition updates from clients that I am aware of - the first stop would be again here to make sure that the clients are up to date.

           

          You can get the latest AV-related patch(es) for your specific version from LANDesk support, at a push (and this would be also standard procedure if/when you'd log this as a support incident).

           

          I seem to - very distantly - remember some issue with Outlook 2007 (but that was 1-2 years ago and has long been fixed) ... that's about it from me.

           

          - Paul Hoffmann

          LANDesk EMEA Technical Lead

          • 2. Re: Unhandled exception with avservice.exe
            Rookie

            Thanks for the reply Paul.  We're on version 8.8 and pushed out SP3 to our clients along with LDAV.  Can you give me a phone number to contact technical support?  Our sys admin is out of the office right now and we're trying to clean a few things up before he returns.

             

            Sarah

            • 3. Re: Unhandled exception with avservice.exe
              phoffmann SupportEmployee

              No problem at all.

               

              The phone numbers for the LANDesk support centers are here:

              - http://www.landesk.com/Support/ContactUs/Index.aspx

               

              - Paul Hoffmann

              LANDesk EMEA Technical Lead